Manage · Workforce planning
Workforce planning
We help companies plan the team they need (roles, numbers, structure, rotas and labour cost) so staffing matches demand and the business can grow without over-hiring or burning out the people it has.
What it covers
People are usually the largest controllable cost.
- Structure & roles
- Who does what, who reports to whom, and which roles are missing or duplicated.
- Staffing levels
- Headcount by role, based on opening hours, demand and service standards.
- Rotas
- Schedules that cover peak hours without paying for quiet ones.
- Hiring plan
- Which roles to fill, in what order, as the business grows or opens new sites.
- Training & standards
- What each role must be able to do, and how new starters get there.
- Labour cost
- Labour cost as a share of revenue, tracked against a target.
When it matters
Moments when the team has to change shape.
- Before opening, so the launch team is right on day one. See fit-out & launch.
- When opening a second or third location.
- When labour cost is rising faster than revenue.
- When service suffers at peak times while staff are idle at others.
- During a performance turnaround.
How we work
Start with the work, then size the team.
Demand
We map the work: hours, peaks, service standards and growth plans.
Current team
We compare it with today’s roles, rotas and costs.
Plan
We propose the structure, staffing levels, rotas and hiring sequence.
Follow-through
If you want, we manage the changes as part of company management.
From our own businesses
We plan teams for businesses we run.
Our gyms and café depend on coaches and front-of-house teams being in the right place at the right time. The same planning discipline applies to the companies we manage. See our portfolio.
Is your team the right shape for the work ahead?
Tell us about the business, the team and what is changing.