Develop · Fit-out & launch
Fit-out & launch
We manage the stretch between signing a site and opening the doors: fit-out, equipment and suppliers, hiring and training the launch team, systems and procedures, and the opening itself.
What we manage
Everything that has to be ready on day one.
- Fit-out
- Planning and coordinating the build so the space matches the operating model, not just the drawings.
- Equipment & suppliers
- Specifying, sourcing and scheduling deliveries so installation happens in the right order.
- Approvals sequencing
- Lining up the approvals the activity needs so they do not become the critical path.
- Systems & procedures
- Point-of-sale, bookings, stock and the written procedures the team will follow.
- Pre-opening & launch
- Soft opening, feedback, fixes and a controlled opening to the public.
Launch teams
The people who open the business set its standards.
We recruit and train the opening team (managers, front-of-house, coaches or baristas, depending on the business) and define roles, shifts and service standards before the first customer arrives. Planning the team properly is covered in more depth in workforce planning.
- Organisation chart and role descriptions.
- Hiring plan matched to the opening date.
- Training on the service flow, systems and procedures.
- Rehearsals before the doors open.
After opening
Hand over, or let us keep running it.
Once the business is open, you can take it over with full documentation, or ask us to operate it day to day. In gyms we draw on running RPM Gym, Proxy Gym and Code 5 Gym; in cafés, on running R Café.
Signed a site and need to open?
Tell us about the business, the site and your target opening date.